Miguel CeledonAtención al Cliente
Currículum Vítae de Miguel Celedon especialista en Comercial experiencia en Atención al Cliente. Dispones de mi experiencia laboral, mis estudios realizados y conocimientos adquiridos.
Carta de Presentación
My background includes a bachelor degree in economics as a basis for decision making in business environments then statistics has been an important support to develop my duties with the best approach using data managed with relational databases and Microsoft Excel.
I have a Master degree in Quality Management which has allowed me to create systems based on ISO/TS regulation that rules our procedures and policies which are compliant with corporate and customer requirements as well as developing activities related with continuous improvement in Materials and Logistics discipline like developing or internal logistics, warehouse layout, and pull initiatives.
I have been involved in manufacturing specially in Supply Chain, Materials and Logistics Management, in several environments like Automotive, HVAC, and Industrial. Customer Service has been a key element among all these activities. I am focus on Customer Scores and make sure each plant keeps them 100% and to implement any action to reach it.
In Emerson Climate Technologies, we have developed a full SO&P (Sales and Operation Planning) process that drives assignation of resources to best fit service level required by customers and inventory and production targets (volume and production days).
I think I have the competencies to coach team members to use ERP systems to manage supply chain duties as well as creating win-win relationships with suppliers and transportation companies. I have APICS CPIM framework to understand production and inventory disciplines which has been useful to standardize processes.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Thank you for your time—I look forward to learning more about this opportunity!
Miguel Angel Celedon
In charge of coach materials team to define targets and action plan to standardize MP&L operation. Develop a Production Control Department in conjunction with Production Manager. Lead communication with Customers.
As a Head of Supply Chain I was responsible for Developing a Production Plan and Capacity Planning, implement a Lay-Out to store Raw Material and Finish Goods.
In charge of allocating resources by SO&P process in order to meet customer demand and meet plant and corporate goals. Maintain a production control department that executes a production plan based on production goals.
Especialidad en Econometría y Métodos Estadísticos.
Desarrollo de Liderazgo
Metodología para la Investigación de Accidentes
Estos son dos cursos que General Motors requiere para la administración de los sistemas de manufactura y calidad.
Certified in Production and Inventory Management